Shipping policy
Shipping Policy
Effective Date: July 24, 2026
Thank you for shopping with DewyLab. We are committed to delivering your order safely and as quickly as possible.
Order Processing
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Orders are processed within 1–2 business days after confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
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During promotional periods or high order volumes, processing times may be slightly longer.
Shipping Time
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Standard delivery within Pakistan typically takes 2–7 business days, depending on your location.
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Delivery times are estimates and may vary due to weather conditions, public holidays, or courier service delays.
Shipping Charges
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Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
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We may offer free shipping on selected promotions or orders meeting a minimum purchase value.
Order Tracking
Once your order has been dispatched, you will receive a tracking number (where available) via email, SMS, or WhatsApp so you can monitor your shipment.
Delivery
Please ensure that your shipping address and contact information are accurate when placing your order.
If a delivery cannot be completed due to an incorrect address, unavailable recipient, or other customer-related reasons, additional shipping charges may apply for re-delivery.
Damaged or Missing Items
If your order arrives damaged, incomplete, or incorrect, please contact our customer support team on the same day you receive your order. Include your order number along with clear photos of the package and product so we can investigate and resolve the issue promptly.
Failed Deliveries
If an order is returned to us because delivery could not be completed, we will contact you to arrange re-delivery. Additional shipping charges may apply.
International Shipping
At this time, DewyLab ships only within Pakistan.
Contact Us
If you have any questions about your shipment or delivery, please contact our customer support team.
DewyLab Customer Support
Email: dewylabpk@gmail.com